Software Asset Management Analyst

Veracity Engineering is an industry leader in aviation engineering and management consulting. We apply proven principles and innovative approaches to solve tomorrow’s problems today. Since 2001, Veracity’s staff of experienced, passionate and creative professionals has provided our government and commercial clients with innovative solutions to modernize air traffic systems and advance global initiatives in safety, efficiency, and capacity.

What the position entails:

Veracity Engineering has an exciting opportunity for a Software Asset Management Analyst in Oklahoma City, OK or Dallas/Ft. Worth, TX. This position will provide management and support for IT hardware and software assets on behalf of Government customers to include, inventory management, asset tracking, asset deployment, software & license management and asset disposal.

What you will get to do:
• Support the development, implementation and management of government agency asset management tools
• Utilization of standard IT Service Management (ITSM) tools ( e.g. BMC Remedy, ServiceNow, etc.)
• Process software related end-user requests (new requests, changes, upgrades, etc.)
• Provide expertise in ensuring that software license contracts and agreements, software licenses and software installations and associated linkages are reflected correctly
• Review software compliance measures based on existing licensing agreements
• Provide expertise to ensure that software license records are linked to the correct hardware device
• Assist in research and recommendation of the right software for the correct business requirements
• Coordinate with the other IT groups to achieve the committed service level agreements (SLA) and deliver world-class customer service
• Develop positive relationships with the business and other functions at all levels
• Respond to IT and business customer queries concerning licensing, support and cost analysis
• Educate IT and business customers on practices and policies
• Collaborate with team members to ensure consistent IT services to our business users
• Ability to coordinate and communicate at all levels within the organization – Business Stakeholders, Vendors, Suppliers, Senior Managers, Service Desk and End Users
• Actively manage service desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
• Assist with implementing and continually improving IT Software Asset Management policies and processes

Must Haves:
• Minimum three to six (3–6) years of Tier II/III IT Support experience
• Bachelor’s Degree in a related Information Technology field (Five (5) years of relevant experience may be substituted)
• Possess strong technical and analytical skills, the ability to work independently in a fast-paced and rapidly changing environment
• A work ethic based on a desire to exceed expectations, and excellent interpersonal skills including written and oral communication
• Analytical thinker who is metrics driven
• Excellent verbal and written skills to effectively translate
• Strong problem-solving skills, critical thinking, excellent analytical ability
• Ability to communicate both verbally and in writing in a clear and concise manner
• Proven researching ability
• Proficiency with organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools
• Problem solver with the ability to encourage others in collaborative problem solving
• Ability to interact professionally with a diverse group including executives, managers, subject matter experts, service desk and end users
• Customer Service Focus (the ability to deliver sustained high performance and high levels of customer satisfaction)

Would be nice to have but not required:
• Knowledge and experience with software asset life cycle management processes planning, acquisition, deployment, monitoring, harvesting and retirement
• Experience with development of software asset management policies, workflows, processes, and procedures
• Experience with license management and optimization tools, software discovery tools (e.g., BMC Remedy, BelArc, Flexera or similar)
• Ability to analyze support requests and prioritize them based on impact Experience interpreting software licensing terms and conditions
• Works independently, a self-starter and highly motivated to meet both functional and team objectives
• Familiarity with a fast-paced Information Technology environment

 

At Veracity, we want our employees to excel and grow professionally. With an emphasis on continuing education, we demonstrate our commitment to employee growth and development by providing tuition reimbursement for education and certifications. In addition to tuition reimbursement, we offer one of the best benefits packages in the industry: competitive health benefits package, paid time off, 401K matching and vested from day one to name just a few of our benefits and perks.

Please Note: This position is open to US permanent residents or US citizens only.

Veracity Engineering an Equal Opportunity Employer (EOE). All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. We encourage women, Veterans, and minorities to apply.