What the position entails:
Veracity Engineering has an exciting opportunity for a Software Asset Management Analyst in Oklahoma City, OK or Dallas/Ft. Worth, TX. This position will provide management and support for IT hardware and software assets on behalf of Government customers to include, inventory management, asset tracking, asset deployment, software & license management and asset disposal.
What you will get to do:
• Support the development, implementation and management of government agency asset management tools
• Utilization of standard IT Service Management (ITSM) tools ( e.g. BMC Remedy, ServiceNow, etc.)
• Process software related end-user requests (new requests, changes, upgrades, etc.)
• Provide expertise in ensuring that software license contracts and agreements, software licenses and software installations and associated linkages are reflected correctly
• Review software compliance measures based on existing licensing agreements
• Provide expertise to ensure that software license records are linked to the correct hardware device
• Assist in research and recommendation of the right software for the correct business requirements
• Coordinate with the other IT groups to achieve the committed service level agreements (SLA) and deliver world-class customer service
• Develop positive relationships with the business and other functions at all levels
• Respond to IT and business customer queries concerning licensing, support and cost analysis
• Educate IT and business customers on practices and policies
• Collaborate with team members to ensure consistent IT services to our business users
• Ability to coordinate and communicate at all levels within the organization – Business Stakeholders, Vendors, Suppliers, Senior Managers, Service Desk and End Users
• Actively manage service desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
• Assist with implementing and continually improving IT Software Asset Management policies and processes
Must Haves:
• Minimum three to six (3–6) years of Tier II/III IT Support experience
• Bachelor’s Degree in a related Information Technology field (Five (5) years of relevant experience may be substituted)
• Possess strong technical and analytical skills, the ability to work independently in a fast-paced and rapidly changing environment
• A work ethic based on a desire to exceed expectations, and excellent interpersonal skills including written and oral communication
• Analytical thinker who is metrics driven
• Excellent verbal and written skills to effectively translate
• Strong problem-solving skills, critical thinking, excellent analytical ability
• Ability to communicate both verbally and in writing in a clear and concise manner
• Proven researching ability
• Proficiency with organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools
• Problem solver with the ability to encourage others in collaborative problem solving
• Ability to interact professionally with a diverse group including executives, managers, subject matter experts, service desk and end users
• Customer Service Focus (the ability to deliver sustained high performance and high levels of customer satisfaction)
Would be nice to have but not required:
• Knowledge and experience with software asset life cycle management processes planning, acquisition, deployment, monitoring, harvesting and retirement
• Experience with development of software asset management policies, workflows, processes, and procedures
• Experience with license management and optimization tools, software discovery tools (e.g., BMC Remedy, BelArc, Flexera or similar)
• Ability to analyze support requests and prioritize them based on impact Experience interpreting software licensing terms and conditions
• Works independently, a self-starter and highly motivated to meet both functional and team objectives
• Familiarity with a fast-paced Information Technology environment
